ORGANIZATIONAL LEADERSHIP & INTERPROFESSIONAL TEAM DEVELOPMENT
7006.01.01: Leadership Concepts and Theories – The graduate evaluates leadership practices that support accountability and integrity within an organization.
7006.01.02: Systems Theory and Change Theory – The graduate relates systems theory and change theory to the design, delivery, and evaluation of healthcare.
7006.01.03: Role Development and Effective Interprofessional Teams – The graduate analyzes effective leadership strategies within the context of the interprofessional team.
7006.01.04: Business and Economic Principles and Practices –
The graduate identifies the impact of business and economic principles
and practices, and regulatory requirements on the provision of
7006.01.05: Contemporary Healthcare Leadership Issues – The graduate analyzes the impact of contemporary healthcare trends and practices on the delivery of healthcare.
Healthcare is a complicated system that includes unique economic processes, regulatory requirements, and quality indicators that are not found in traditional business settings. Therefore, developing unique skill sets relating to organizational leadership and interprofessional team development is essential for leaders within the healthcare industry at any level. As the complexity within the healthcare industry increases, it is important to understand the comprehensive approach to patient care management across the continuum and how the concepts of organizational leadership and team development support leaders in creating a patient-centric environment.
The purpose of this assessment is to provide a framework through which you can experience and understand the unique leadership concepts within healthcare and understand the implications of business and regulatory requirements in providing patient-centered care. You will use system theory, change theory, self-assessment approaches, and team development concepts to design a strategy to increase patient-centered care. Using leadership concepts and theories, you will ensure a sustainable model of healthcare delivery throughout the changing healthcare system that considers future trends, evidence-based practice, and regulatory expansion.
For this assessment, you will use the attached “Patient-and Family-Centered Care Organizational Self-Assessment Tool,” to analyze how patient- and family-centered the healthcare setting is. This form will guide you in evaluating this healthcare setting for strengths and weaknesses in patient-centered care attributes. Based on your analysis, you will create a strategy to bridge those areas and increase patient-centered care.
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. Use the Turnitin Originality Report available in Taskstream as a guide for this measure of originality.
Professional Communications is a required aspect to pass this task. Completion of a spell check and grammar check prior to submitting your final work is strongly recommended.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Note: Any information that would be considered confidential, proprietary, or personal in nature should not be included. Do not include the actual names or other personally identifiable information of people or stakeholders involved. Fictional names should be used. Also, agency-specific data, including any financial information, should not be included but should be addressed in a general fashion as appropriate.
A. Analyze how business practices, regulatory requirements, and reimbursement impact patient-centered care within a healthcare organization.
B. Complete the attached “Patient-and Family-Centered Care Organizational Self-Assessment Tool” (PFCC) for a healthcare organization.
Note: The PFCC tool is a subjective tool used to assess the organization you have chosen.
1. Describe the healthcare setting you used in the PFCC.
2. Using the completed PFCC tool, describe the strengths and/or weaknesses of the organization for each domain.
C. Identify one area of improvement from the weaknesses identified in part B2.
1. Create a strategy to increase patient-centeredness in the organization by addressing the weakness from part C.
a. Discuss how you would apply either system theory or change theory in the development of your strategy to address the chosen weakness.
2. Discuss the financial implications of implementing this strategy.
3. Discuss the methods you will use to evaluate the effectiveness of your strategy.
D. Create a multidisciplinary team by identifying the following:
• potential members that will assist you in implementing the identified strategy
• The role of each team member
1. Discuss how cultural diversity within the team supports patient-centered, culturally competent care.
2. Using one of the leadership theories below, discuss the leadership style you would utilize in developing your team:
• transactional leadership
• transformational leadership
• emotional leadership
• traditional leadership
3. Discuss how the team will work together to implement the strategy to address the weakness identified in part C1.
4. Describe how the team will communicate the identified strategy and intended outcomes to the healthcare organization.
5. Describe a specific tool you could use to develop the team’s self-assessment skills.
E. Acknowledge sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
PATIENT AND FAMILY CENTERED CARE ORGANIZATION SELF ASSESSMENT TOOL
|Domain||Element1||Low to High||Do not know|
|Leadership / Operations||Clear statement of commitment to Patient Family Centered Care and Patient/Family partnerships||1||2||3||4||5|
|Explicit expectation, accountability, measurement of Patient Family Centered Care||1||2||3||4||5|
|Patient/Family inclusion in policy, procedure, program, guideline development, Governing Board activities||1||2||3||4||5|
|Mission, Vision, Values||Patient Family Centered Care included in Mission, Values, and/or Core Values||1||2||3||4||5|
|Patient/Family “friendly” Patient Bill of Rights and Responsibilities||1||2||3||4||5|
|Advisors||Patient/Family serve on hospital committees||1||2||3||4||5|
|Patient/Family participate in quality and safety rounds||1||2||3||4||5|
|Patient and family advisory councils||1||2||3||4||5|
|Quality Improvement||Patient/Family voice informs strategic / operational aims/goals||1||2||3||4||5|
|Patients/Families active participants on task forces, QI teams||1||2||3||4||5|
|Patient/Family interviewed as part of walk-rounds||1||2||3||4||5|
|Patient/Family participate in quality, safety, and risk meetings||1||2||3||4||5|
|Patient/Family part of team attending IHI, NPSF, and other meetings||1||2||3||4||5|
|Personnel||Expectation for collaboration with Patient/Family in job descriptions & Policies in Performance Appraisal Process||1||2||3||4||5|
|Patient/Family participate on interview teams, search committees||1||2||3||4||5|
|Patient/Family welcome new staff at new employee orientation||1||2||3||4||5|
|Staff/physicians prepared for & supported in Patient/Family Centered Care practice||1||2||3||4||5|
|Environment And Design||Patient/Family participate fully in all clinical design projects||1||2||3||4||5|
|Environment supports patient and family presence and participation as well as interdisciplinary collaboration||1||2||3||4||5|
Do not know
|Information / Education||Web portals provide specific resources for Patient/Family||1||2||3||4||5|
|Clinician email access from PF is encouraged and safe||1||2||3||4||5|
|Patient/Family serve as educators/faculty for clinicians and other staff||1||2||3||4||5|
|Patient/Family access to / encouraged to use resource rooms||1||2||3||4||5|
|Domain||Element3||LowHigh||Do not know|
|Diversity & Disparities||Careful collection and measurement; race / ethnicity / language||1||2||3||4||5|
|Patient/Family provided timely access to interpreter services||1||2||3||4||5|
|Navigator programs for minority and underserved patients||1||2||3||4||5|
|Educational materials at appropriate literacy levels||1||2||3||4||5|
|Charting and Documentation||Patient/Family have full and easy access to paper/electronic record||1||2||3||4||5|
|Patient and family are able to chart||1||2||3||4||5|
|Care Support||Families members of care team, not visitors, with 24/7 access||1||2||3||4||5|
|Families can stay, join in rounds & change of shift report||1||2||3||4||5|
|Patient/Family find support, disclosure, apology with error and harm||1||2||3||4||5|
|Family presence allowed/ supported during rescue events||1||2||3||4||5|
|Patient/Family are able to activate rapid response systems||1||2||3||4||5|
|Patients receive updated medication history at each visit||1||2||3||4||5|
|Domain||Element4||LowHigh||Do Not Know|
|Care||Patient/Family engage with clinicians in collaborative goal setting||1||2||3||4||5|
|Patient/Family listened to, respected, treated as partners in care||1||2||3||4||5|
|Actively involve families in care planning and transitions||1||2||3||4||5|
|Pain is respectively managed in partnership with patient and family||1||2||3||4||5|
Task 1 (1215)
|value: 1.00||value: 2.00||value: 3.00||Score/Level|
|Articulation of Response (clarity, organization, mechanics)||The candidate provides unsatisfactory articulation of response.||The candidate provides weak articulation of response.||The candidate provides adequate articulation of response.|
|A. Business Practices||The analysis of how business practices, regulatory requirements, and reimbursement impact patient-centered care is not provided or is fundamentally unacceptable.||The analysis does not include how business practices, regulatory requirements, or reimbursement impact patient-centered care within a healthcare organization.||The analysis includes how business practices, regulatory requirements, and reimbursement impact patient centered care within a healthcare organization.|
|B. Self-Assessment Tool||The completed PFCC is not provided or is fundamentally unacceptable.||Not applicable.||The PFCC is complete.|
|B1. Setting Description||The description of the healthcare setting is not provided or is fundamentally unacceptable.||The description is missing information about the healthcare setting used for the PFCC, including the population served, facility type, or the community. The description may be unclear or may contain some information that is impractical or illogical.||The description thoroughly depicts the healthcare setting used for the PFCC, including the population served and facility type. The description is clear and logical.|
|B2. Strengths and Weaknesses||The description of the strengths and/or weaknesses for each domain is not provided or is fundamentally unacceptable.||The description is missing at least one strength and/or weakness of the healthcare organization for at least one domain. Or the description does not use the completed PFCC. The description may be unclear or may contain some illogical information about the strengths or weaknesses.||The description precisely identifies the strengths and/or weaknesses of the healthcare organization for each domain using the PFCC. The description is clear and logical|
|C. Area of Improvement||The identification of 1 area of improvement is not provided or is fundamentally unacceptable.||The identification area of improvement is not relevant to the weaknesses identified in part B2. The selection may be unclear or contain information that is impractical or illogical.||An area of improvement is identified from the weaknesses identified in part B2. The selection is presented clearly and is logical.|
|C1. Improvement Strategy||The strategy to increase patient-centeredness is not provided or is fundamentally unacceptable.||The strategy is missing information about how patient-centeredness could be increased, the strategy is not relevant to the PFCC tool, or the strategy does not focus on improving the identified weakness.||The strategy includes how patient-centeredness could be increased, the strategy is relevant to the PFCC tool, and the strategy focuses on improving the identified weakness.|
|C1a. System or Change Theory||The description of how the candidate would apply a strategy using system or change theory is not provided or is fundamentally unacceptable.||The description is missing information about how the candidate would apply the strategy. Or the description does not include how the strategy would address the chosen weakness. Or the description does not use either system theory or change theory.||The description includes how the candidate would apply the strategy. The description includes how the strategy would address the chosen weakness. The description uses either system theory or change theory.|
|C2. Financial Implications||The discussion of financial implications is not provided or is fundamentally unacceptable.||The discussion is illogical or unrelated to the strategy or is missing information about how the financial implications may impact the organization.||The discussion precisely addresses the financial implications that the strategy may have on the organization|
|C3. Methods||The discussion of the methods used to monitor the effectiveness of the strategy is not provided or is fundamentally unacceptable.||The discussion is illogical or is missing information about how the methods will be used to evaluate the effectiveness of the strategy in increasing patient-centered care.||The discussion is logical, and clearly addresses how the methods will be used to evaluate the effectiveness of the strategy in increasing patient-centered care.|
|D. Multidisciplinary Team||The identification of team members and their specific roles is not provided or is fundamentally unacceptable.||The identification of the multidisciplinary team members and their specific roles on the team in assisting in implementing the strategy is unclear or unrelated to the strategy.||The identification of the multidisciplinary team members and their specific roles on the team in assisting in implementing the strategy is relevant and logical.|
|D1. Team Diversity||The discussion of the importance of cultural diversity within the team is not provided or is fundamentally unacceptable.||The discussion of the importance of cultural diversity within the team is missing information about representation or about how cultural diversity within the team supports patient-centered, culturally competent care.||The discussion logically addresses the importance of cultural diversity within a team, including representation and including how cultural diversity within a team supports patient-centered, culturally competent care.|
|D2.Leadership Theories||The discussion of the leadership style utilized to develop the team is not provided or is fundamentally unacceptable.||The discussion of the leadership style utilized in developing the team is missing information about the chosen leadership theory or is missing information about how the leadership style is relevant to implementing the identified strategy.||The discussion of the leadership style utilized in developing the team uses one of the given leadership theories and is relevant to implementing the identified strategy.|
|D3. Implementation of Strategy||The discussion of how the team collaboratively implements the strategy is not provided or is fundamentally unacceptable.||The discussion of how the team will collaboratively implement the strategy is illogical or does not include how the team will work together or is not relevant to the weakness identified in the PFCC.||The discussion clearly identifies steps to collaboratively implement the strategy, including team member and individual responsibilities, and is relevant to the weakness identified in the PFCC.|
|D4. Communication to Organization||The description of how the team will communicate the strategy and outcomes is not provided or is fundamentally unacceptable.||The description is unclear or is missing information about how the team will communicate the strategy or intended outcomes to the organization.||The description of how the team will communicate the strategy and intended outcomes to the healthcare organization is logical and clear.|
|D5. Tools for the Team||The description of the self-assessment tool for the team is not provided or is fundamentally unacceptable.||The description of the specific tool is unrelated to or is missing information about how the tool will help the team develop self-assessment skills.||The description of the specific tool is provided and identifies how the tool will help the team develop self-assessment skills.|
|E. Sources||The submission does not provide in-text citations and references according to APA style.||The submission includes in-text citations and references but does not demonstrate a consistent application of APA style.||The submission includes in-text citations and references and demonstrates a consistent application of APA style.|